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Returns, Exchanges & Warranties
Thank you for choosing No More Pain Ergonomics. We understand that sometimes a return may be necessary, and we strive to make the process as straightforward as possible. All products can be returned to us within 30 days of purchase for either an exchange or refund of the product price. Please review our returns policy below:
Condition of Returned Items:
- All returned products must be in "as new" condition.
- Items must be returned in their original packaging.
- Products showing signs of "wear and tear" or not in their original packaging will not be accepted for a refund, as these cannot be resold.
- The customer is responsible for all return shipping or freight costs.
- We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe arrival of your return.
Exchanges:
- If you wish to exchange an item, please contact us.
- If an item is exchanged more than two times, we reserve the right to charge an additional fee to cover the associated shipping costs. Please speak to our customer service team to obtain a quote.
Refunds:
- Refunds will be processed once the returned item is received and inspected.
- Please allow 2-3 business days for the refund to be reflected in your account.
Contact Us:
If you have any questions or concerns about our returns policy, please contact our customer service team at info@nomorepainergonomics.com.au
Request a Return or Exchange Form
Make a Warranty Claim
Submit a Video of a Faulty Product
As part of trouble shooting and diagnosing a product fault, we may require you to submit a video of the faulty product. You can upload your video via the Customer Service button on the bottom left of this screen.
