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1300 898 965
Make a Warranty Claim
We believe quality is an important part of our business and therefore strive to source and supply our clients with the highest quality products on the market. Unfortunately at times, our products can become faulty or stop working. However, rest assure your product is covered by a full product warranty. All of our products come with a minimum 12 month warranty from date of purchase, while some are supplied with an additional 12, 24, 36 month up to 10 year warranty (see the product description for more detail).Should your ergonomic product become faulty or malfunction and you wish to make a warranty claim, simply lodge a warranty claim using our returns portal. We will happily work with you to ensure you are provided with either a full replacement product or your product is repaired.
Please note: Replacements will be for faulty goods only within the warranty period. Options for warranty include replacement of product or repair of product – no refunds or product exchanges outside of our 30 day satisfaction period. Where a product is no longer available, the most similar, available product within our range will be used as replacement product. Return warranty claim shipping costs to No More Pain Ergonomics are the responsibility of the customer. Replacement product shipping will be at no cost to the customer.
Make a Warranty Claim
Request a Return or Exchange Form
Submit a Video of a Faulty Product
As part of trouble shooting and diagnosing a product fault, we may require you to submit a video of the faulty product. You can upload your video via this link below.
How long is my warranty?
The warranty period will varying depending on which product you have purchased. To check the warranty period, simply visit the product page and scroll to the warranty details at the bottom of the page. At a minimum, all products come with a 12 month warranty, however some products can have 2, 3 or even 10 year warranties.
Do I need to return the product?
In most instances, faulty products do not have to be returned to us. However we do need to understand the nature of the warranty claim and determine whether the fault can be repaired or a replacement is required. In some instances we may send you out a either a part to fix the issue or a full new replacement. We will discuss the options under your warranty claim with you to ensure you it meets your needs.
